Frequently Asked Questions
Everything you need to know about bringing nature to your backyard.
How long does it take for my order to ship?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes 3-7 business days to arrive.
What is your return policy for birdhouses and feeders?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene and bird safety, we cannot accept returns on items that have already been mounted or used outdoors.
Are your birdhouses made from weather-resistant materials?
Yes, our products are crafted from durable materials such as cedar, recycled poly-lumber, and PVC to ensure they withstand the elements and provide a safe nesting environment for years.
Do you offer international shipping?
Currently, we ship exclusively within the United States and Canada to ensure the safest and most efficient delivery of our garden products.
How do I clean and maintain my birdhouse?
We recommend cleaning your birdhouse at least once a year, typically in late fall. Most of our models feature easy-clean cleanout doors or removable floors for simple maintenance with mild soap and water.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.